2019 – User Intelligence Powering Effective Business Intelligence

Presentation Summary

Beginning in 2016, Indiana University-Bloomington implemented a series of decision support dashboards called Academic Metrics 360 (AM360) as a part of the larger Decision Support Initiative (DSI). As AM360 and DSI have evolved, so has our need to more actively engage with our users: institutional decision makers. This presentation will present the steps we have taken and what we have learned in the process of increasing the reach and usage of AM360 across the Indiana University system through user assessment and by using the assessment results to design a holistic user experience by leveraging the power of web communications.