Managing the BI User Experience

Presentation Summary

Denice Inciong, Gene Tjoa and Tasha Trankiem, South Orange County Community College District

Navigating the development life cycle for our institutional Data Warehouse was relatively straightforward. We thought we did everything right; planning, user focus groups, technical design, and executive sponsorship. We utilized an Agile methodology to phase the development with controlled timelines, training and user support for queries, reports, data access and dashboards. However, governing the user community has proven to be a bit more challenging than anticipated. We’ve worked hard to encourage users to really engage and achieve a full and deep understanding of the data and reporting capabilities of the BI environment. This workshop will provide a high level view of our development life cycle and focus on what has worked and what hasn’t with specific case studies and examples of the SharePoint interface, class profiles, reports, dashboards and metadata. We will feature both our successes and failures and share how we are tackling these challenges as part of the BI User Experience.