Organizational Resistance to Data Warehouses

Presentation Summary

Bruce Jenks, Golden Gate University

Where does resistance to data warehouse programs come from? How is it manifested? What have people done in response to it? Based on more than twenty in-depth interviews with data warehouse consultants, IT professionals, and power users from higher education and commerce, I will present my preliminary findings against the backdrop of organizational change. Initial data indicate some consistent patterns for both the antecedents and consequents of organizational resistance to data warehouse programs. Of particular interest are the similarities and differences between higher education and commerce as seen from the role-based perspectives of external consultant, IT professional, and power user. The data to be presented was collected as part of a dissertation research project.