Self-Service Business Intelligence: Panacea or Pandora’s Box?

Presentation Summary

Self-service business intelligence is perceived as the wave of the future. In this presentation we will reflect on the evolution of self-service business intelligence at Arizona State University. From the IT perspective, what does it mean and what fears and possibilities does it illicit? From a business user standpoint, what does it provoke and promise? Which fears have we found well founded, which have turned out to be myths, and which are we still deciding? We will share specific examples of perceptions and realities of self-service from a wide spectrum of constituencies, both technical and operational.