So You’re Replacing a 30 Year Old Payroll System? – A Communication Strategy for Navigating Major System Change

Presentation Summary

The University of Washington is in the process of replacing its 30+ year-old HR/Payroll system with Workday, a modern human capital management system delivered via software-as-a-service. This multi-year effort touches every person and department at the University. UW’s Enterprise Data & Analytics unit has employed several communication techniques and processes to assist the EDW’s user population through the migration. This talk will spotlight how we leverage a new metadata tool, brown bag sessions, wiki pages, videos, one-on-one meetings, communication templates and more to help keep users informed and engaged through all phases of the migration process.